Returns, privacy policy, terms & conditions

Emotive Clothing Return and Refund Policy:

At Emotive Clothing, we aim to ensure your satisfaction with every purchase. Please carefully read our return and refund policy to understand your rights and responsibilities when it comes to returns.

1. Eligibility for Returns:

  • We accept returns within 7 days of your purchase date.
  • To be eligible, the item must be unused, unworn, and in its original condition with all tags attached.
  • Intimate or sanitary goods, gift cards, and final sale items are non-returnable.

2. Initiating a Return:

  • To initiate a return, please contact our customer service team at +91-9920869054 and emotive.ishi@gmail.com with your order number and details of the item you wish to return.
  • Our team will guide you through the return process, providing you with a return authorization if applicable.

3. Return Shipping:

  • Customers are not responsible for return shipping costs. 
  • We recommend using our trackable shipping service to ensure the safe return of the item.

4. Refund Process:

  • Once your return is received and inspected, we will send you an email notification.
  • If approved, your refund will be processed to your original method of payment.
  • Please allow 7 working business days for the refund to reflect in your account.

5. Exchanges:

  • We do offer direct exchanges, please send us an email at emotive.ishi@gmail.com and share the details of the product you would like to exchange with and our team will connect with you. 

6. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
  • We will arrange for a replacement or issue a full refund, including return shipping costs.

7. International Returns:

  • For international returns, customers are responsible for return shipping costs and any applicable duties or taxes.

8. Contact Information:

  • For any inquiries or assistance regarding returns, please contact our customer service team at emotive.ishi@gmail.com

Embrace the emotion woven into each Emotive garment, and thank you for being a part of our story.

 

Emotive Clothing is committed to ensuring the privacy and security of your personal information. Please take a moment to review our privacy policy, which outlines how we collect, use, and safeguard your data.

1. Information We Collect:

  • We may collect personal information, including but not limited to, your name, email address, shipping address, and payment details when you make a purchase or sign up for our newsletter.

2. How We Use Your Information:

  • Your information is used to process and fulfill your orders, send order confirmations and shipping notifications.
  • With your consent, we may use your email address to send promotional offers, newsletters, or updates.
  • We do not sell, trade, or share your personal information with third parties for marketing purposes.

3. Security Measures:

  • We employ industry-standard security measures to protect your information during transmission and storage.
  • Your payment information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.

4. Cookies:

  • Emotive Clothing uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.

5. Third-Party Services:

  • We may use third-party services (e.g., payment processors) to process your transactions. These third parties have their own privacy policies, and we encourage you to review them.

6. Your Rights:

  • You have the right to access, correct, or delete your personal information. Please contact us at emotive.ishi@gmail.com for assistance.
  • You can opt-out of receiving promotional emails by following the unsubscribe instructions included in each email.

7. Children's Privacy:

  • Emotive Clothing is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to the Privacy Policy:

  • Emotive Clothing reserves the right to update or modify this privacy policy at any time. Any changes will be reflected on this page.

9. Contact Information:

By engaging with Emotive Clothing, you agree to the terms outlined in this privacy policy. Thank you for entrusting us with your personal information as we strive to provide you with a secure and enjoyable shopping experience.

 

E M O T I V E Ready-to-Wear Clothing Policies

  1. Quality Assurance:

    • We are committed to delivering high-quality ready-to-wear garments that meet or exceed customer expectations.
    • All our products undergo rigorous quality control checks to ensure durability, comfort, and impeccable craftsmanship.

  2. Sustainable Practices:

    • Emotive is dedicated to minimizing its environmental footprint.
    • We actively seek sustainable zero waste design techniques, materials, ethical production processes, and packaging with minimal impact.
    • Our goal is to contribute to a greener future by continually exploring eco-friendly alternatives.

  3. Fair Labor Practices:

    • We uphold fair labor standards, ensuring safe and ethical working conditions for all employees involved in the production process.
    • We collaborate with manufacturing partners who share our commitment to fair wages and workers' rights.

  4. Customer Satisfaction:

    • Our customers are our priority. We strive to provide a seamless shopping experience and exceptional customer service.
    • We welcome feedback and actively work to address any concerns promptly.

  5. Size Inclusivity and affordability :

    • Emotive is committed to promoting body positivity and inclusivity.
    • We offer a diverse range of sizes to ensure that our ready-to-wear clothing is accessible to customers of all body types.
    • We also aim at making designer ready to wear sustainable clothing affordable. 

  6. Return and Exchange Policy:

    • We accept returns and exchanges within 7 days of purchase, provided the item is unused, unworn, and in its original condition.
    • Detailed return and exchange instructions can be found with each product. 

  7. Secure Transactions:

    • We prioritize the security of our customers' personal and financial information.
    • Our website employs secure payment gateways to ensure safe and encrypted transactions.

  8. Transparency:

    • Emotive values transparency in all aspects of our business.
    • Information regarding our materials, manufacturing processes, and corporate practices is readily available to customers.

  9. Promotions and Sales:

    • Periodically, we may offer promotions and sales to show appreciation for our customers.
    • Terms and conditions for promotional events will be clearly communicated on our website.

By choosing E M O T I V E, you are not just investing in stylish ready-to-wear clothing; you are aligning yourself with a brand that values quality, sustainability, and ethical practices. Thank you for being a part of our journey.

 

Emotive Clothing Shipping Policy

At Emotive Clothing, we strive to provide a seamless and enjoyable shopping experience for our customers. Please review our shipping policy to understand the details of how we handle the delivery of your orders.

1. Order Processing Time:

  • Orders are typically processed within 7 business days after payment is confirmed.
  • During peak seasons or promotional periods, processing times may vary. 

2. Shipping Methods:

  • We offer several shipping options based on your location and preferences.
  • Available options, along with estimated delivery times, will be displayed at checkout.

3. Shipping Destinations:

  • Emotive Clothing ships to addresses within India currently, we are working on expanding our business to international countries. 
  • For international orders, customers are responsible for any applicable customs duties or taxes.

4. Order Tracking:

  • Once your order is dispatched, you will receive a confirmation email with a tracking number.
  • You can track the progress of your shipment using the provided tracking information.

5. Shipping Charges:

  • Shipping charges are calculated based on the selected shipping method, destination, and the weight of the items in your order.
  • Any applicable shipping fees will be displayed at checkout before you confirm your purchase.

6. Shipping Delays:

  • While we strive to deliver your orders promptly, shipping delays may occur due to unforeseen circumstances, such as customs processing or adverse weather conditions.
  • Emotive Clothing is not responsible for delays caused by third-party shipping carriers.

7. Address Accuracy:

  • Customers are responsible for providing accurate shipping information.
  • Emotive Clothing is not liable for delays or non-delivery caused by incorrect or incomplete addresses.

8. Lost or Stolen Packages:

  • Emotive Clothing is not responsible for lost or stolen packages once they are marked as delivered by the shipping carrier.
  • Please ensure that the delivery location is secure.

9. Contact Information:

  • For any shipping-related inquiries or concerns, please contact our customer service team at emotive.ishi@gmail.com

Thank you for choosing Emotive Clothing. We appreciate your trust, and we are committed to delivering your orders with care and efficiency.

Emotive Clothing reserves the right to update or modify this policy at any time without prior notice